Reach Telecoms services for the Automotive service industry
If you’re working in the automotive service industry you’ll understand how important it is to manage your calls on the go. Our unique solution for the automotive industry ensures incredible portable coverage, ease of use, and durability in the workplace whilst automatically assisting simple business telephony requirements, such as missed call information.
Here are some other benefits that can assist the day to day running of your business:
Computer Telephone Integration
With a high quantity of repeat customers calling in, our computer telephony integration works with your existing CRM to notify you, by a PC pop-up, of who’s calling so that every call be answered personably. Click on that pop-up to immediately populate the CRM record of that caller, instantly showing you all of the information associated with your customer, such as the next MOT due date.
Existing customer and supplier contact lists can be uploaded into the telephone system software as a collaboration of all your numbers in one place, and shared globally around the workplace. Click on any telephone number on your PC screen using your mouse, to quickly and simply dial out on your telephone.
Mobile Apps
Mobile app twinning is a mobile app that can ring in tune with your office extension's allowing you greater flexibility to answer calls when on and off-site. Dial or transfer to internal extensions on the move and even present your office number when dialing contacts from your mobile phone address book.
Missed Calls & Reporting
Over 80% of potential new customers won’t leave a voicemail message and will simply hang up. At Reach, we program your system to automatically operate around your business hours, whilst ensuring that all of your missed call information is available to chase back every morning with callers’ names and numbers. Simply click on the number to call your customers back to capture business and maintain great customer service.
Computer Telephone Integration
With a high quantity of repeat customers calling in, our computer telephony integration works with your existing CRM to notify you, by a PC pop-up, of who’s calling so that every call be answered personably. Click on that pop-up to immediately populate the CRM record of that caller, instantly showing you all of the information associated with your customer, such as the next MOT due date.
Existing customer and supplier contact lists can be uploaded into the telephone system software as a collaboration of all your numbers in one place, and shared globally around the workplace. Click on any telephone number on your PC screen using your mouse, to quickly and simply dial out on your telephone.
Mobile Apps
Mobile app twinning is a mobile app that can ring in tune with your office extension's allowing you greater flexibility to answer calls when on and off-site. Dial or transfer to internal extensions on the move and even present your office number when dialing contacts from your mobile phone address book.
Missed Calls & Reporting
Over 80% of potential new customers won’t leave a voicemail message and will simply hang up. At Reach, we program your system to automatically operate around your business hours, whilst ensuring that all of your missed call information is available to chase back every morning with callers’ names and numbers. Simply click on the number to call your customers back to capture business and maintain great customer service.
On-Hold Marketing
Research suggests that 50% of customers will hang up when placed on-hold with silence for 30 seconds or more. Our on-hold marketing uses a personalised mix of music and voice to keep customers engaged while on-hold.
In addition to keeping your customers on the line, you’re also promoting your brand awareness or business offerings.
Call Recording
In the automotive industry, a lot of agreements are made verbally over the telephone. The introduction of call recording from Reach enables you to have records of the agreements you’ve made.
Our call recording lets you search your records to resolve the potential discrepancy, ensuring ultimate protection of your business.
On-Hold Marketing
Research suggests that 50% of customers will hang up when placed on-hold with silence for 30 seconds or more. Our on-hold marketing uses a personalised mix of music and voice to keep customers engaged while on-hold.
In addition to keeping your customers on the line, you’re also promoting your brand awareness or business offerings.
Call Recording
In the automotive industry, a lot of agreements are made verbally over the telephone. The introduction of call recording from Reach enables you to have records of the agreements you’ve made.
Our call recording lets you search your records to resolve the potential discrepancy, ensuring ultimate protection of your business.
Find out how we can help your workplace!
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