GDPR and MiFID II Compliant call recording for your business
Call recording from Reach can automatically record every call you make or receive through your business’ telephone system. Reach’s call recording has been designed to be a simple to use tool for enhancing your business processes through staff training, confirmation of orders, and as a means to settle customer disputes whilst complimenting your GDPR compliance.
Order confirmation
With our on-site voice recording software, have the peace of mind that discussions and orders are logged and documented. This means that you’ll be able to easily listen back to individual calls and clarify what was said, ensuring accuracy and efficiency when dealing with customers and orders. In addition, calls can be attached to an email and easily sent to others at the push of a button.
Staff Training & Customer Service
The way a business deals with its customers defines the company. If you’re training new staff, customer service skills, or teaching existing staff on how to make more sales, call recording from Reach, allows you to show your employees what you expect from a good call and can be used as a training tool to improve productivity and business operations.
Regulatory Compliance
In recent times old call recording software had to be upgraded for any business to comply with the GDPR framework. Call recording software pre-dating May 2018 effectively generates a non-compliant scenario for any business. Our call recording solution is MiFID II compliant and also operates as a platform to enable any business to be GDPR compliant. Where necessary, we provide training to assist your set up for PCI compliance giving you the ability to:
- Pause/stop recording whenever you needed to protect sensitive data
- Delete any recording to remove sensitive data
- Mark sensitive recordings so that they cannot be used for any other purpose
Order confirmation
With our on-site voice recording software, have the peace of mind that discussions and orders are logged and documented. This means that you’ll be able to easily listen back to individual calls and clarify what was said, ensuring accuracy and efficiency when dealing with customers and orders. In addition, calls can be attached to an email and easily sent to others at the push of a button.
Staff Training & Customer Service
The way a business deals with its customers defines the company. If you’re training new staff, customer service skills, or teaching existing staff on how to make more sales, call recording from Reach, allows you to show your employees what you expect from a good call and can be used as a training tool to improve productivity and business operations.
Regulatory Compliance
In recent times old call recording software had to be upgraded for any business to comply with the GDPR framework. Call recording software pre-dating May 2018 effectively generates a non-compliant scenario for any business. Our call recording solution is MiFID II compliant and also operates as a platform to enable any business to be GDPR compliant. Where necessary, we provide training to assist your set up for PCI compliance giving you the ability to:
- Pause/stop recording whenever you needed to protect sensitive data
- Delete any recording to remove sensitive data
- Mark sensitive recordings so that they cannot be used for any other purpose
