Call Recording
Record, play back and store the recordings of your phone calls for training and monitoring purposes with our Call Recording software.
Our easy-to-use call recording app is designed to enhance your business by helping you to train staff, confirm orders and settle customer disputes whilst maintaining your GDPR compliance.
Ensure complete accuracy
Prevent errors and ensure all information is correct with our Call Recording software.
With Call Recording, you can go back and review previous conversations to double-check information such as contact details, reference numbers, order quantities and quotations, ensuring that all is correct and that you can match your customers’ requirements.
With Call Recording, you can go back and review previous conversations to double-check information such as contact details, reference numbers, order quantities and quotations, ensuring that all is correct and that you can match your customers’ requirements.
Train and evaluate staff
Listen to real-life conversations between your staff and customers with our Call Recording software to improve staff performance and to help provide coaching.
Your previous call recordings can be used as a cost-free training tool to train new staff, easily demonstrating where great service has been provided to customers and where it is lacking.
Your previous call recordings can be used as a cost-free training tool to train new staff, easily demonstrating where great service has been provided to customers and where it is lacking.
Resolve disputes easily
With all your calls saved, you can resolve disputes with Call Recording by listening to previous conversations to understand what was said, to help come to an agreement quickly.
For peace of mind, we offer the ability for you to store call recordings indefinitely, so you can always rely on having evidence of a phone conversation.
For peace of mind, we offer the ability for you to store call recordings indefinitely, so you can always rely on having evidence of a phone conversation.