Services from Reach Telecoms for the Hospitality, Leisure and Beauty industry
The hospitality, leisure, and beauty industries can include hotels, golf clubs, and salons. Every missed call in these industries can be a potential new customer or member. Perception over the telephone is paramount.
Reach is dedicated to creating incredible functionality, through a tailor-made telephony solution to further your customers’ experience and forward your business growth.
Auto Attendant
The auto-attendant provides fluidity for calls ensuring your customers/members are transferred to the correct department and your staff distribution remains well catered for. This simple solution can be professionally recorded, improving customer perception and fewer transfers meaning better staff efficiency, especially during those busy times.
Efficient call handling and transfers mean that members get the information that they need in as little time as possible; therefore, improving your customer experience and business reputation.
Mobile Apps
Mobile app twinning is a mobile app that can ring in tune with your office extension's allowing you greater flexibility to answer calls when on and off-site. Dial or transfer to internal extensions on the move and even present your office number when dialing contacts from your mobile phone address book.
Missed Call Capture
Missed call capture from Reach means you never miss out on calls, and therefore potential business. In a competitive market of repeat customers, missed calls must be contacted back to ensure maximum booking potentials are filled.
When your business is closed, it doesn’t mean that customers aren’t calling. Missed call capture ensures that you can call back missed calls the next working day, helping you pick up lost business whilst providing excellent customer service.
Auto Attendant
The auto-attendant provides fluidity for calls ensuring your customers/members are transferred to the correct department and your staff distribution remains well catered for. This simple solution can be professionally recorded, improving customer perception and fewer transfers meaning better staff efficiency, especially during those busy times.
Efficient call handling and transfers mean that members get the information that they need in as little time as possible; therefore, improving your customer experience and business reputation.
Mobile Apps
Mobile app twinning is a mobile app that can ring in tune with your office extension's allowing you greater flexibility to answer calls when on and off-site. Dial or transfer to internal extensions on the move and even present your office number when dialing contacts from your mobile phone address book.
Missed Call Capture
Missed call capture from Reach means you never miss out on calls, and therefore potential business. In a competitive market of repeat customers, missed calls must be contacted back to ensure maximum booking potentials are filled.
When your business is closed, it doesn’t mean that customers aren’t calling. Missed call capture ensures that you can call back missed calls the next working day, helping you pick up lost business whilst providing excellent customer service.
On-Hold Marketing
This is an ideal way to advertise any current promotions, deals or giveaways that your business might be offering.
On-hold marketing keeps your customers engaged, and prompts them to ask about offerings when they speak to a member of staff. Your unique blend of music and voice allows you to build your business’ brand through your bespoke audio.
Call Recording
At clubs and leisure facilities, bookings and appointments can often be made over the telephone. With call recordings from Reach Telecoms, you have a concrete record to refer back to.
Furthermore, being able to listen back to calls, allows you to make sure that your customers are receiving the highest level of customer service. Through staff training, this means that you can improve customer service and provide an even better customer experience.
On-Hold Marketing
This is an ideal way to advertise any current promotions, deals or giveaways that your business might be offering.
On-hold marketing keeps your customers engaged, and prompts them to ask about offerings when they speak to a member of staff. Your unique blend of music and voice allows you to build your business’ brand through your bespoke audio.
Call Recording
At clubs and leisure facilities, bookings and appointments can often be made over the telephone. With call recordings from Reach Telecoms, you have a concrete record to refer back to.
Furthermore, being able to listen back to calls, allows you to make sure that your customers are receiving the highest level of customer service. Through staff training, this means that you can improve customer service and provide an even better customer experience.
Find out how we can help your workplace!
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