Services from Reach Telecoms for the Healthcare industry

The healthcare industry can inherently host a very busy and reactive environment. When considering the dynamics of the reception desk, healthcare practices are often very reliant on their telephone system setup. Often small changes to the way you work can create huge efficiencies in the working environment. We tailor-make your telephone system to ensure that efficiency is optimised for the needs of your practice.

Reach will help develop a tailor-made system that will help benefit your healthcare business in many ways:

Computer Telephone Integration

Our computer telephone integration makes it easy to keep up to date with the needs of your patients and helps provide a more personalised service.

A seamless integration between your telephone system and your computer system allows you to see patient's details as they call in. If you’re a veterinary practice or dental surgery, this can include a pet's name, appointment dates, and any other useful information, populated directly from your CRM.

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Call Reporting

Our call reporting software gives you all the management information you need on a simple, detailed report, as and when you need it identifying to your practice manager where strengths and weaknesses lie in the reception desk operation.

Some practices benefit from simple missed call information. The missed call function will ensure that you’re able to view and call back patients at the click of a button, as soon as staff is free to do so.

If you’re working in the emergency services, having a record of call times, call dates and duration can be vital.

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On-Hold Marketing

50% of callers that hang up when they’re placed on hold with silence for 30 seconds or more. Reach Digital Telecoms has the solution.

Our bespoke on-hold services allow you to provide helpful healthcare information to the patient while they’re waiting on the phone. This has been proven to create a more positive waiting time whilst passing on any messages which may benefit your patients experience.

More Information

Call Recording

Call recording can be extremely helpful in the healthcare industry. Instant access to secured records ensures vital support to patients and staff when an issue might arise. Staff training can often be an ongoing process for any management team. Call recording software is an effective tool to train staff and check the quality when you see fit.

More Information

Computer Telephone Integration

Our computer telephone integration makes it easy to keep up to date with the needs of your patients and helps provide a more personalised service.

A seamless integration between your telephone system and your computer system allows you to see patient's details as they call in. If you’re a veterinary practice or dental surgery, this can include a pet's name, appointment dates, and any other useful information, populated directly from your CRM.

More Information

Call Reporting

Our call reporting software gives you all the management information you need on a simple, detailed report, as and when you need it identifying to your practice manager where strengths and weaknesses lie in the reception desk operation.

Some practices benefit from simple missed call information. The missed call function will ensure that you’re able to view and call back patients at the click of a button, as soon as staff is free to do so.

If you’re working in the emergency services, having a record of call times, call dates and duration can be vital.

More Information

On-Hold Marketing

50% of callers that hang up when they’re placed on hold with silence for 30 seconds or more. Reach Digital Telecoms has the solution.

Our bespoke on-hold services allow you to provide helpful healthcare information to the patient while they’re waiting on the phone. This has been proven to create a more positive waiting time whilst passing on any messages which may benefit your patients experience.

More Information

Call Recording

Call recording can be extremely helpful in the healthcare industry. Instant access to secured records ensures vital support to patients and staff when an issue might arise. Staff training can often be an ongoing process for any management team. Call recording software is an effective tool to train staff and check the quality when you see fit.

More Information