The healthcare industry is inherently stressful; healthcare practices are often inundated with a huge number of calls, many of which can be extremely urgent. We tailor your system to ensure that your efficiency is optimised for the needs of your practice.
Reach will help develop a tailor-made system that will help benefit your healthcare business in many ways:
Computer Telephone Integration
At Reach Telecoms, we’re dedicated to creating a telephone system that’s tailored to your business. Our computer telephone integration makes it easy to keep up to date with the needs of your patients and help provide a more personalised service.
Seamless integration between your telephone system and your computer system allows you to see patients details as they call in. If you’re a veterinary practice, this can include a pets name, appointment dates and any other useful information.
Reception desks can’t be properly managed without management information from call reporting for the practise manager to assess where strengths and weaknesses lie. Our call reporting software gives you all the management information you need on a simple detailed report, as and when you need it.
Depending on the nature of a practice, some practices do like to call back any missed calls. The missed call function will ensure that you’re able to view and call back patients as soon as staff are free to do so.
If you’re working in the emergency services, having a record of how long you were on the phone with the caller and the number they called from can be vital. If you need to dispatch emergency vehicles you’ll be able to note exactly how long, from the time of the call, it took for help to arrive.
In the healthcare industry, no matter the profession, your patients can’t afford to be part of the 50% of callers that hang up when they’re placed on hold with silence for 30 seconds or more. Reach Digital Telecoms has the solution.
Our bespoke on-hold services allow you to provide helpful healthcare information to the patient while they’re on the phone. This has been proven to create a more positive waiting time and gives an opportunity to pass on any messages you require to your patients.
Call recording is extremely helpful in the healthcare industry. Instant access to secured records ensures that you’ll always have concrete evidence to support patients and staff when an issue can arise. Staff training can often be an ongoing process for a management team. Call recordings are an effective tool to train staff and check quality when you see fit.