The manufacturing industry has a heavy focus on telephone calls to conduct business. As the telephone is the gateway between manufacturer and client, it’s important to make a good impression. Reach Digital Telecoms builds tailor-made phone systems to suit your needs to ensure that your telephone system is helping your business to run as efficiently as possible.
Computer Telephone Integration
With a high volume of repeat business customers, it’s important that your telephone system and your computer system are properly integrated. This means that you’ll be able to see who’s calling and simply click to dial on the numbers in your telephone address book to dial out.
Existing customer and supplier details or a CRM can be integrated to the telephone system to ensure that you have an up to date database of clients working together with your day to day operations.
Missed Call Services
Missed calls can mean missed business. If a call is missed during working hours, a notification is given to your computer to allow for an immediate callback. This gives you an edge over the competition and ensures you’re providing a great service to your existing customer base.
Our missed call system can be set up to be operational during non-office hours. This means that you’ll be able to call customers back first thing in the morning before they’ve had time to contact another company for their needs.
Manufacturing companies often operate in large warehouses; dect portable telephones let you take calls no matter where you are on site while roaming around. This allows you to be able to check jobs while you take your customer calls.
We can provide Bluetooth headsets for the office or radio frequency handsets with great coverage for the workshop, to cater for any environment.
If you’re visiting customers offsite or the rest of your staff are just particularly busy and unable to answer the phone, call divert is perfect. You can divert business calls directly to any mobile device or telephone number at the press of a key.
This means that no matter what you’re doing, you won’t miss out on any business. Call divert can also be used to take calls out of hours or can be used when you’re just not able to be there.