The most valuable asset to any Professional Service business is the quality of its staff and associates. Clients only remain loyal when they know that all associated personnel are highly qualified to carry out the services offered, have their best interests at heart, and provide a top rate service. Maintaining a great reputation is vital and staffing goes a huge

The term ‘VoIP’ is bandied about a lot but is it obvious what it means? If you’re fully up to speed with VoIP then read no further. BUT, if you don’t understand the term then read on… VoIP stands for ‘Voice over Internet Protocol’. Still non the wiser? We completely understand – it’s a rather ‘techy’ term that’s become commonplace

Who remembers a bygone era when we only expected to get one page of the internet up at a time, and anticipated waiting a decade for a page to refresh? Internet speeds have increased immensely over the last few years. How cheesed off do we feel when we go somewhere with really slow or non-existent internet access? We now expect

…Stay on the ball with great telephone systems. Members, potential members and guests to clubs and leisure facilities expect fast and efficient responses to their phone calls. Current members will feel understandably disgruntled if, after paying a membership fee, they are left dangling on the phone. Potential customers will also be put off if their phone enquiry isn’t handled adequately.

We’ve all been on the receiving end of calls where we’re told “This call is being recorded for training and monitoring purposes”, but what exactly does that mean, and why do businesses need it? Is it just big business that requires Call Recording? Or do small businesses also benefit? There are three main advantages to recording calls: Use the recordings to

If your small business has an integrated telephone system in place, then you’ll be reaping the rewards of providing your customers with a great experience. However, if you’re relying on an outdated telephone system then you could be missing vital sales, and long term this could have a disastrous impact on your business. We are not in the business of

If you’re in the recruitment industry you’ll understand how competitive the market is. With UK unemployment at just 3.8% (the lowest it’s been since 1974), and wage growth estimated at 3.4% over the last year, prospective employees could be judged to have the upper hand. Generally speaking, they are in a better position to pick and choose where and when

General Data Protection Regulation (GDPR) was introduced within European Union member states in 2018 and UK responsibility for compliance sits with the Information Commissioner’s Office (ICO). GDPR was brought in to protect personal data on a much wider scale than was previously covered under data protection legislation, and to ensure that the EU was better aligned. With the introduction of

ISDN is an acronym regularly bandied about at the moment, but what does it actually mean, and will it affect your business? Well, let’s start at the beginning – ISDN stands for ‘Integrated Services Digital Network’. First introduced in the eighties, ISDN was seen as a revolutionary telephone network. Replacing analogue services, ISDN was able to simultaneously transmit voice, video

If you own or manage a garage, then you’ll understand that being responsive to your customers is vital to maintain a good reputation and to benefit from as many emergency bookings as possible. Whilst servicing and MOTs, for example, are generally booked up in advance, and are often flexible in their timing, a breakdown callout needs to be dealt with