News

Are you a Key Business requiring telephone system support?

If you are part of a Key Business that requires telephone system support then there is plenty we can do to assist you during the Covid-19 pandemic. We can undertake many activities remotely, including: • Logging into telephone systems • Changing voicemail messages • Applying mobile apps • Applying call divert • Supplying and configuring handsets For Essential Services we

Remain Operational With Business Call Divert To Multiple Mobiles

Answer business calls efficiently and remotely using ‘Multi Mobile Divert’ How it works… Customer calls normal business landline number Call diverts to multiple mobile numbers at the same time Call gets answered by first available remote-working team member Customer’s call answered quickly and efficiently We can install remotely NOW. CALL 03300 585 555 Our Customer Services Team will arrange a

Do you need help enabling business devices for home working?

As we’re all aware, the Government have asked people to work from home as much as possible until further notice. If you are an existing Reach customer and need assistance to adapt your telephone system for greater home working capability, then please get in touch with us as soon as possible. We can activate systems that will give your team

Calling all Solicitors – is your Telephone System compliant?

‘Paper’ trails aren’t what they used to be. With so much communication taking place via digital means far less actual paper comes into the trail anymore. However, with the speed of communications, the size of the paper trail is now phenomenal. And with the introduction of increased regulation, such as MiFID 11, much more of the paper trail needs to

Do you want to provide gold standard Domiciliary Care?

Ensuring great service to your clients needn’t cost the earth – you may even be able to make some cost savings as your care provision improves! If you run a domiciliary care business, looking after the elderly and infirm within their own homes, you’ll be all too aware of communication difficulties that can occur. You may find it tricky to

Drive customer care, sales and efficiency at your Golf Club

A telephone system may not seem like a core element of your golf club, BUT it can make a huge difference to your business. Increased efficiency, improved customer care and great sales can all be achieved with an up-to-date integrated telephone system. Drive Efficiency Research suggests that around 60% of inbound calls to golf clubs are enquiries about course conditions.

Price increase for analogue, ISDN2e, ISDN30 customers

Please note that if your services commenced with Reach Digital Telecoms during 2015, 2016, 2017 & 2018, line rental for analogue lines, ISDN2e, ISDN30, and SIP channels will be increased with effect from 1st March 2020. These increases are a direct result of increases from our own providers. The increase in the copper wire products is partly due to the

A new decade demands fresh ideas for success

Exciting times are ahead. Where will we be in ten years’ time? If we think back to where we were just a decade ago camera phones with decent image quality had just started to become the norm, we WEREN’T dependent upon the internet for EVERYTHING, and tablet PC’s were rare commodities. There was a very distinct line between work and

What is Call Reporting and why use it?

Businesses that wish to remain competitive in the current climate need to embrace digital technology and all the benefits that it brings. Collecting, maintaining and using all possible customer data is vital and Call Reporting is one way of collecting important data as it arrives at your digital door. It allows: Improved call handling and customer service Increased revenues through

Treat Your Customers To Great Customer Care This Christmas

With just a few weeks until Christmas, do you have a phone system that will manage effectively during the holiday period? As the festive season approaches most businesses will be faced with the dilemma of giving staff adequate time off to enjoy the holiday alongside providing a great level of service that customers expect. You may decide that, for your