Privacy Policy



We are committed to safeguarding the privacy of our customers, website visitors, suppliers, partners and of any personal data shared with us.

This privacy notice aims to give you information on how we collect and process your personal data through your use of services, including any data you may provide, or be required to provide, because of a business transaction you are entering with us, or are planning to enter with us.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you, or that you are required to share with for technical support – so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

About Us

‘’We’’, ‘’us’’, ‘’our’’ and ‘’Reach Telecoms’’ refer to Reach Digital Telecoms Limited.  We are registered in England and Wales under registration number 9375466.

Our registered address and primary place of business is at:

5 Knights Court, Archers way, Battlefield Enterprise Park, Shrewsbury SY1 3GA.

You can contact us:

-by post, to the address given above

-using our website contact form

-by telephone, on 01743 240666

-by email, using

How we use your personal data.


Here we set out:

  • The general types personal data we may process
  • The source of this personal data
  • Why we may process your personal data
  • The legal basis for processing (we have also identified what our legitimate interests are, where appropriate)

Usage Date

We may process data about your use of our website and services.  Usage data may include your IP address, login data, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use.  Usage data will be processed to enable us to produce usage bills and review data limits and to monitor service use to protect you. The legal basis for this processing is performance of a contract between you and us and our legitimate interests, namely providing you with the use of telephone lines and or other telecoms related products.

Enquiry Data

We may process information contained in any enquiry you submit to us regarding goods and/or services. Enquiry data may be processed to offer, market and sell relevant goods and/or services to you. The legal basis for this processing is performance of a contract between you and us and/or taking steps, at your request, to enter into discussions regarding such a contract or project.

Contact data

We may process data in your account that includes Contact data.  Contact data may include your name, email address, sometimes home address and contact telephone numbers.  The source of the account data is you or your employer.  Account data may be processed so we can provide services and communicate with you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.  Alternatively, the legal basis may be legitimate interests, namely to enable us to manage communications with you, dependent upon the nature of our relationship.

Publication Data

We may process information that you provide to us for publication on our website, in our marketing literature or through our services. Publication data may be processed to enable this publication.  The legal basis for this processing is consent which we will expressly ask for.

Correspondence data

We may process information contained in or relating to any communication that you send to us.  Correspondence data may include the communication content and metadata associated with the communication.  Our website will generate the metadata associated with communications made using the website contact forms. We will use this information for marketing purposes regarding the products we sell.

Correspondence data may be processed to communicate with you and for record-keeping. The legal basis for this processing is for the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.  Where appropriate or requested, we can enter into a further ‘Mutual Confidentiality Agreement’.

Financial & Transaction data

We will process information relating to financial transactions, including making credit decisions about you (which may be automated) to comply with the law and enforce our legal rights (including debt recovery).  We will share and process your data to provide telephony and any other products you have signed an agreement with us for, to facilitate the supply, installation and billing of these services.  We will ensure that the persons authorised to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality and take steps to ensure that such persons only act on Reach Telecoms instructions in relation to the processing.

We will ensure that they implement appropriate technical and organisational measures to protect the Personal Data against unauthorised or unlawful processing and against accidental loss, destruction, damage, alteration or disclosure. These measures shall be appropriate to the harm and risk which might result from any unauthorised or unlawful processing, accidental loss, destruction or damage to the Personal Data and having regard to the nature of the Personal Data which is to be protected (and the Customer shall notify Reach Telecoms immediately if the nature of such Personal Data changes in a material way)

We remain entitled to appoint third party sub-processors. Where Reach Telecoms appoints a third party sub-processor, it shall, with respect to data protection obligations: (a) ensure that the third party is subject to, and contractually bound by, at least the same obligations as Reach Telecoms; and (b) remain fully liable to the Customer for all acts and omissions of the third party; in addition to the sub-processors engaged pursuant to clause above, be entitled to engage additional or replacement sub-processors, subject to: (a) the provisions of above clause above being applied; and (b) Reach Telecoms notifying the Customer of the additional or replacement sub-processor, and where the Customer objects to the additional or replacement sub processor, the parties shall discuss the objection in good faith.

We will not transfer Personal Data outside of the UK / European Economic Area except where such transfer is made in such a way as to ensure that the level of protection offered to natural persons by the Applicable Data Protection Law is not undermined.

We will assist the Customer to respond to requests from Data Subjects who are exercising their rights under the Applicable Data Protection Legislation.

We will notify the Customer without undue delay after becoming aware that it has suffered a Personal Data breach and shall not inform any third party of the Personal Data breach without first obtaining the Customer’s prior written consent, except when law or regulation requires it.

Upon the Customer’s reasonable request,  we will  assist the Customer to comply with the Customer’s obligations pursuant to Articles 32-36 of the GDPR (or such corresponding provisions of the Applicable Data Protection Legislation), comprising (if applicable): (a) notifying a supervisory authority that Reach Telecoms has suffered a Personal Data breach; (b) communicating a Personal Data breach to an affected individual; (c) carrying out an impact assessment; where required under an impact assessment, engaging in prior consultation with a supervisory authority;  unless applicable law requires otherwise.

Upon termination of any Agreement, at the option of the Customer comply or procure compliance with the following (i) delete all personal data provided by the Customer to Reach and/or (ii) return to the Customer all Personal Data provided by the Customer to Reach Telecoms and not more than once in any 12 month period and on reasonable notice, of at least twenty (20) business days, permit the Customer (subject to reasonable and appropriate confidentiality undertakings), to inspect and audit data processing activities to enable the Customer to verify and/or procure that Reach Telecoms is complying with its obligations under this clause.  Where the data you hold is accessed or transferred to us to enable us to fulfil a requirement under our agreement to supply services, this data will not be stored or retained for more than 30 days, it will not be used for any reason other than the contractual requirement for our agreement.  Access to hardware supplied by us which contains data held by you, will not be accessed for any other purpose other than to fulfil contractual requirements.  Reach Digital Telecoms does not share data to any 3rd party – or allow access to systems provided other than in the circumstances laid out in this document.

Each party may collect, store and process contact Personal Data (such as name, work email address, telephone/mobile work number, and work address) of the other party and/or its employees for the purposes of the performance of any agreement.

May 2018