Services from Reach Telecoms for the Professional Services industry
The professional services, referring to estate agents, solicitors, financial advisors and accountants.
In the professional services industry, your telephone acts as a vital link between you and your clients. An all-inclusive phone system is crucial to ensure that your clients are experiencing the very best from your business from the get-go.
Computer Telephone Integration
In the professional environment, you’re likely to accumulate and store large quantities of customer data, typically within your CRM. It’s important for your computer systems and your telephone systems to fully integrate for optimum staff efficiency when dealing with clients, ease of use, and client perception.
Computer telephone integration makes daily tasks easy. See client name details populate on the PC screen with every inbound call. Click on the link to take you straight into the client CRM record instantly on an inbound call.
Missed Calls & Reporting
With so many hours in the day, a large number of businesses need a record of times spent on the phone to clients. This is particularly useful if your business charges for time spent on the telephone or you simply want a monitor of staff and client activity.
Call reporting software makes a breeze of work for receptionists or personal assistants if they have to calculate this time, as they will be able to easily generate daily or monthly reports to work out how many units to invoice for.
Reporting is also a really useful tool to notify of missed calls and identifying your best return of investment on any advertising.
On-Hold Marketing
In every industry, there’ll be times when a client can be waiting on the phone, this is during a hold and even transfer scenarios. 50% of callers hang up after 30 seconds or more of silent hold time. On-Hold Marketing from Reach allows you to use this valuable time to advertise to your clients.
Simple wording about your business or cross-sell, for example, “no win no fee” for solicitors; ensure that your clients remain engaged with our professionally recorded audio.
Call Recording
In the professional services sector, a large amount of work is done over the telephone. It can be vital to have records of your calls to ensure that no important details are lost or forgotten. Call recording from Reach ensures that you always have a source to refer back to and is recommended by the SRA and FCA. MiFID II compliant recording from Reach helps regulated your GDPR compliance with full setup and training from our qualified engineers.
Furthermore, you can simply email a call file to wherever it needs to go.
Computer Telephone Integration
In the professional environment, you’re likely to accumulate and store large quantities of customer data, typically within your CRM. It’s important for your computer systems and your telephone systems to fully integrate for optimum staff efficiency when dealing with clients, ease of use, and client perception.
Computer telephone integration makes daily tasks easy. See client name details populate on the PC screen with every inbound call. Click on the link to take you straight into the client CRM record instantly on an inbound call.
Missed Calls & Reporting
With so many hours in the day, a large number of businesses need a record of times spent on the phone to clients. This is particularly useful if your business charges for time spent on the telephone or you simply want a monitor of staff and client activity.
Call reporting software makes a breeze of work for receptionists or personal assistants if they have to calculate this time, as they will be able to easily generate daily or monthly reports to work out how many units to invoice for.
Reporting is also a really useful tool to notify of missed calls and identifying your best return of investment on any advertising.
On-Hold Marketing
In every industry, there’ll be times when a client can be waiting on the phone, this is during a hold and even transfer scenarios. 50% of callers hang up after 30 seconds or more of silent hold time. On-Hold Marketing from Reach allows you to use this valuable time to advertise to your clients.
Simple wording about your business or cross-sell, for example, “no win no fee” for solicitors; ensure that your clients remain engaged with our professionally recorded audio.
Call Recording
In the professional services sector, a large amount of work is done over the telephone. It can be vital to have records of your calls to ensure that no important details are lost or forgotten. Call recording from Reach ensures that you always have a source to refer back to and is recommended by the SRA and FCA. MiFID II compliant recording from Reach helps regulated your GDPR compliance with full setup and training from our qualified engineers.
Furthermore, you can simply email a call file to wherever it needs to go.
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