Services from Reach Telecoms for the Retail industry
In the retail industry, your phone system is what connects you to the outside world. The retail industry has a particular focus on their customers’ experience. This means that your telephone system should be no different. We tailor make your telephone systems to ensure that we’re meeting the needs of every unique business in the retail industry.
Computer Telephone Integration
In the retail industry, it can be highly beneficial to have all of your telephone contacts synced with your computer systems. This means that you will be able to see who’s calling at any time and refer comfortably in knowing who the caller is.
Call customers on your handset by clicking any telephone number on your PC screen.
Mobile Apps
Mobile app twinning is a mobile app that can ring in tune with your office extension's allowing you greater flexibility to answer calls when on and off-site. Dial or transfer to internal extensions on the move and even present your office number when dialing contacts from your mobile phone address book.
Missed Calls & Reporting
If you offer e-commerce in the retail sector, missed calls are missed business. Missed call reporting ensures that you’re able to see immediately, who called you and when. This is vital to ensure a swift call back.
Furthermore, we program your systems to work automatically with your opening and closing times, so any missed calls that didn't leave a message the night before, can be picked up the following day.
Computer Telephone Integration
In the retail industry, it can be highly beneficial to have all of your telephone contacts synced with your computer systems. This means that you will be able to see who’s calling at any time and refer comfortably in knowing who the caller is.
Call customers on your handset by clicking any telephone number on your PC screen.
Mobile Apps
Mobile app twinning is a mobile app that can ring in tune with your office extension's allowing you greater flexibility to answer calls when on and off-site. Dial or transfer to internal extensions on the move and even present your office number when dialing contacts from your mobile phone address book.
Missed Calls & Reporting
If you offer e-commerce in the retail sector, missed calls are missed business. Missed call reporting ensures that you’re able to see immediately, who called you and when. This is vital to ensure a swift call back.
Furthermore, we program your systems to work automatically with your opening and closing times, so any missed calls that didn't leave a message the night before, can be picked up the following day.
On-Hold Marketing
50% of customers are likely to hang up after being placed on hold with silence, for 30 seconds or more. On-hold marketing from Reach ensures customers are kept intuitively engaged. Use your on-hold time to play directed messages and let your customers know about new deals and special offers.
Call Recording
Sometimes dealing with customers in the retail industry can be challenging. In case of a customer dispute, call recordings can be a valuable tool to resolve an issue and protect staff integrity.
On-Hold Marketing
50% of customers are likely to hang up after being placed on hold with silence, for 30 seconds or more. On-hold marketing from Reach ensures customers are kept intuitively engaged. Use your on-hold time to play directed messages and let your customers know about new deals and special offers.
Call Recording
Sometimes dealing with customers in the retail industry can be challenging. In case of a customer dispute, call recordings can be a valuable tool to resolve an issue and protect staff integrity.
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