Reach is dedicated to providing telephony services to satisfy all business needs
Whether that’s installing services into a new premise, a mobile phone contract, or a full package including free consultancy, installation, and maintenance of a new telephone system, Reach is the provider that can support your needs as a one-stop-shop, with our customer service levels unrivaled in the telecoms industry.
Telephone Systems
Different telephone systems suit different business types. That's why our expert consultants can carry out a free consultation at your premises to better understand your requirement; be that cloud, VoIP or PABX on ISDN lines. All of our system types can be used with cordless handsets and headsets. With Reach, there’s truly something to suit every business.
On-Hold Marketing
Every transferred call results in a customer being placed on hold. Research suggests that 50% of customers hang up when placed on hold if they are presented with more than 30 seconds of silence. Our inclusive on-hold marketing uses a blend of music and professionally recorded messages to transform the customer’s phone experience and at times cross-sell products or services.
Mobile Apps
Mobile app twinning is a mobile app that can ring in tune with your office extension's allowing you greater flexibility to answer calls when on and off-site. Dial or transfer to internal extensions on the move and even present your office number when dialing contacts from your mobile phone address book.
Computer Telephone Integration
Make every call personable; with high levels of repeat customers calling, take benefit of the names associated with numbers popping up on each call. Any customer/supplier contact list can be uploaded into the telephone system software or where possible a full integration with an existing database or CRM allowing you to populate a CRM record of a caller with every inbound call. Find full efficiency of a computer-telephone integration with the click to dial feature.
Telephone Systems
Different telephone systems suit different business types. That's why our expert consultants can carry out a free consultation at your premises to better understand your requirement; be that cloud, VoIP or PABX on ISDN lines. All of our system types can be used with cordless handsets and headsets. With Reach, there’s truly something to suit every business.
On-Hold Marketing
Every transferred call results in a customer being placed on hold. Research suggests that 50% of customers hang up when placed on hold if they are presented with more than 30 seconds of silence. Our inclusive on-hold marketing uses a blend of music and professionally recorded messages to transform the customer’s phone experience and at times cross-sell products or services.
Mobile Apps
Mobile app twinning is a mobile app that can ring in tune with your office extension's allowing you greater flexibility to answer calls when on and off-site. Dial or transfer to internal extensions on the move and even present your office number when dialing contacts from your mobile phone address book.
Computer Telephone Integration
Make every call personable; with high levels of repeat customers calling, take benefit of the names associated with numbers popping up on each call. Any customer/supplier contact list can be uploaded into the telephone system software or where possible a full integration with an existing database or CRM allowing you to populate a CRM record of a caller with every inbound call. Find full efficiency of a computer-telephone integration with the click to dial feature.
Calls, Lines &
Fibre Broadband
Every business is reliant upon a good reliable broadband connection. The quality and speed of your broadband depend on your network connection type being provided and this has an impact on the day-to-day running of your business. Using our whole market searches, and experience in solution sourcing expertise we guarantee that only the best networks available are provided to all of our customers. For those situations where all options seem exhausted finding a good reliable broadband speed, we are confident we can offer outside-of-the-box solutions to help run your business effectively.
Missed Calls &
Reporting
We will program the system to automatically operate around your business hours. 80% of callers won’t leave messages and simply hang up; rest assured that all missed call information is made visible and will be compiled as a list with callers’ names and numbers. Simply click on any number to dial back.
Call Recording
No matter your business, a lot of quotations and agreements are often made verbally over the telephone. Call recording lets you protect your business by ensuring that you have a record of each agreement you make and service provided. Our MiFID 2 offering assists GDPR compliance and can also be used for training and quality. Call recording can have a place in any business.
Maintenance & Support
A system that works is out of mind; a system that doesn’t can be one of the worst things to go wrong for any business. To protect you from the unexpected, we’ve invested for your comprehensive support to be available within minutes, using our remote diagnostics. Our unrivaled, 24/7 support as standard gives you absolute peace of mind and security that your telephony is in good hands.
Calls, Lines &
Fibre Broadband
Every business is reliant upon a good reliable broadband connection. The quality and speed of your broadband depend on your network connection type being provided and this has an impact on the day-to-day running of your business. Using our whole market searches, and experience in solution sourcing expertise we guarantee that only the best networks available are provided to all of our customers. For those situations where all options seem exhausted finding a good reliable broadband speed, we are confident we can offer outside-of-the-box solutions to help run your business effectively.
Missed Calls &
Reporting
We will program the system to automatically operate around your business hours. 80% of callers won’t leave messages and simply hang up; rest assured that all missed call information is made visible and will be compiled as a list with callers’ names and numbers. Simply click on any number to dial back.
Call Recording
No matter your business, a lot of quotations and agreements are often made verbally over the telephone. Call recording lets you protect your business by ensuring that you have a record of each agreement you make and service provided. Our MiFID 2 offering assists GDPR compliance and can also be used for training and quality. Call recording can have a place in any business.
Maintenance & Support
A system that works is out of mind; a system that doesn’t can be one of the worst things to go wrong for any business. To protect you from the unexpected, we’ve invested for your comprehensive support to be available within minutes, using our remote diagnostics. Our unrivaled, 24/7 support as standard gives you absolute peace of mind and security that your telephony is in good hands.